Frequently Asked Questions

How do I make a purchase?
Is my information secure?
What forms of payment fo you accept?
May I order offline instead?
How do I know the piece I'm interested in is available for purchase?
When will my credit card be charged?
Will my purchase be taxed?
How is the artwork shipped?
How soon will my artwork be shipped?
How long will it take to arrive?
What if my artwork arrives damaged?
What if I don't like it? May I return it?
What if I cancel my order before I receive it?

How do I purchase art from artfromtheheartgallery.net?
When you find a piece of art or home décor item you are interested in, click on the "Add" button on the same screen.  This will add the selected artwork to your shopping cart.  You may add as many pieces of art as you would like to your shopping cart.  When you are ready to complete your purchase, click on "Shopping Cart Contents" to display your cart and then click on "Checkout."  You will then be guided through the easy purchase process.

Is my information secure?
We ensure that buying online is easy and secure.  By using an encrypted communication channel, your credit card and other personal information is scrambled in transit. No other party can view this data.  In addition, we will never share ANY of your personal information with any other business or individual.  Your information remains ABSOLUTELY confidential.

What forms of payment do you accept?
We accept American Express, Discover, MasterCard, and Visa.  You can also pay via check or wire transfer, but these arrangements would have to be made offline.

May I order offline instead?
Of course! You may order by phone by calling 1-805-924-1104 10 am - 6 pm Pacific Time 6 days a week, closed on Wednesdays.   Fax ordering is also available by dialing 1-805-924-1102. Please be sure to include your name, phone number, and both e-mail and home addresses (and an alternate shipping address, if applicable).

How do I know if the piece I'm interested in is available for purchase?
In general, everything on our web site is available for purchase.  However, since we do operate a physical gallery as well, it is possible that a piece may be on "hold" for another client or in rare cases may have been sold and not taken off the site yet.  We will notify you within 1 day to minimize these rare cases.  If a piece is on "hold" for another client, then it will immediately be put on "hold" for you if the other client should choose not to purchase the piece.  THE SALE IS FINALIZED WHEN YOU RECEIVE YOUR EMAIL CONFIRMATION FROM US.

When will my credit card be charged?
To ensure that the painting is taken off the market as soon as possible, we will debit your card for cost of the artwork, ground shipping and applicable sales tax as soon as we receive your order.  You will be emailed a total including the shipping amount.  The email will include the date when the painting will be shipped to you.  You will have the opportunity to respond to this email to change the shipping date or method.

Will my purchase be taxed?
ONLY artwork delivered to residents of California is taxed.

How is the artwork shipped?
In most cases, we rely on express carriers such as Federal Express, UPS, or USPS.  Unless you specify otherwise, we ship primarily using Federal Express ground service.  The normal transit time is four business days from the date the artwork is shipped.  This usually works out to about one week from the day you order the painting.  If you need the artwork faster, it is probably best to call to confirm your order and request overnight or 2-day shipping.
PLEASE NOTE:  Furniture orders will be quoted to you on a case by case basis.  Size of the piece and final destination will be determined when providing a rate.

How soon will my artwork be shipped?
Once your order is confirmed, we will ship the artwork immediately.  In general, we ship the next business day after your order is received.  We are closed on Wednesday, so orders received on Tuesday, usually ship on Thursday.

How long will it take to arrive?
In most cases, no longer than a week.  In some RARE cases, an artwork may not be available for shipment for 3-4 weeks because it is part of a continuing exhibit, show, or portfolio presentation. (You will be notified within 48 hours of your purchase if such a delay is anticipated.) Once we ship the artwork, you can expect delivery within four days in most cases.

What if my artwork arrives damaged?
If upon opening the package you discover that the artwork is damaged, call 1-805-924-1104, and a customer care representative will guide you through your options. These include replacing the damaged work, selecting a credit toward another purchase, or receiving a full refund.

What if I don't like it? May I return it?
Of course! Our primary goal is to make our customers happy.  If, for any reason, you decide not to keep your purchase, you may return it for an exchange or full refund of the cost of the artwork within five (5) days of receipt. We require that artwork be returned in its original packaging to ensure safe shipment. PLEASE NOTE A RARE EXCEPTION:  If the artwork, home décor item, or piece of furniture is commissioned, we cannot accept returns.

What if I cancel my order before I receive it?
Please notify us immediately of your decision at 1-805-924-1104 or via e-mail at theheartgallery@sbcglobal.net. You will be responsible for charges incurred for shipping. At your instruction, we will either refund the purchase price to your credit card account, or apply the credit to your next purchase.

Paintings | Painted Furniture | Painted Glassware | Photos by Clint Anglin
Frequently Asked Questions

 

Art from the Heart Gallery
4121 Burton Dr.
Cambria, California
805-924-1104

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Impressionist Art by Sandee Carlson

Please note items shown on the site may not be available.
We make every effort to keep our site current but sales may occur between site updates and your viewing.

 

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Webmaster Nancy McKarney - www.mckarney.com